Shipping policy

Delivery

Where we deliver

We deliver to homes, offices and hotels across the United Arab Emirates.

When your order is sent

Your order is prepared once your doctor has approved it. Weight loss treatment (tablets and weekly pens) is delivered within 24 hours after prescription clearance. Every other treatment is delivered within 48 hours. If your doctor needs to speak with you first, or your plan includes a blood test, delivery follows those steps and we keep you updated.

Delivery charges

Delivery is free across the United Arab Emirates.

Receiving your order

Prescription treatments are handed to you or someone you nominate. Some treatments travel in a cool bag and should be stored as shown on the label. If no one is available, we contact you to arrange a new time.

Monthly subscriptions

You pay monthly, and your medicine is prepared and delivered for each monthly supply after doctor review and prescription clearance. Single purchases do not renew.

Your smart scale
Weight loss tablet and weekly pen monthly subscriptions include a smart body composition scale as a gift. It is sent separately from your medicine and often arrives before your first dose. Weekly pen monthly care also includes a home blood test, arranged before your first dose.

Your Hair Starter Kit
The Hair Starter Kit includes a scalp applicator and shade matched hair fibres. It is free with the first delivery of a hair serum subscription when selected. With a single serum purchase, you can add the same kit for AED 250.