Refund policy

Refunds and cancellations

Every order is reviewed by a doctor licensed by the Dubai Health Authority before anything is prepared for you.

If your doctor decides treatment is not right for you

You receive a full refund to your original payment method.

If you change your mind before your doctor approves your order

Once your doctor has approved your order

Your treatment is a prescription medicine, prepared for you with your name on the label. Prescription medicines cannot be returned or refunded once they have been prepared.

Subscriptions

If your doctor stops treatment
If the prescribing doctor declines or stops further treatment, future subscription billing is cancelled and any amount already paid for medicine that has not been prepared or supplied is refunded.

Monthly subscriptions
Monthly subscriptions continue until cancelled. To stop the next charge, email or WhatsApp our care team before your next billing date, as explained in our cancellation policy. Prepared prescription medicine cannot be returned. A single purchase does not renew automatically.

Damaged, faulty or incorrect items

If anything arrives damaged, faulty or not as prescribed, contact us within 48 hours of delivery with a photo. We will replace it or refund it in full.

Home visits and teleconsultations

To change or cancel a home blood test, an IV drip visit or a paid teleconsultation, contact us as early as you can. If we cancel, you receive a full refund.